Driving Efficiency through Transformation: How Gadens Modernised Device Management

Gadens
Sector / Legal Program / Modern Device Management Trigger / Hybrid Work + M365 Modernisation

Gadens is a leading full-service law firm operating across Australia. To support its people in an increasingly hybrid working environment and to modernise the foundation of its Microsoft 365 investment, Gadens partnered with Teku to transform how devices are provisioned, secured and managed across the firm.

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The Challenge

Provision and secure a hybrid workforce.

Gadens needed to provision and support devices for employees working across a hybrid environment — Windows laptops and desktops and BYOD mobile devices. Remotely provision devices for staff in any location, both quickly and securely. That meant rethinking identity, device management, application delivery and end-user experience as a single, modern platform.

  • Microsoft 365
    Maximise the value in the firm's existing Microsoft 365 investment.
  • Secure access
    Devices and identities needed to be managed together.
  • Mobility
    Support a genuinely mobile workforce while protecting corporate data.
  • Reach
    Remotely provision devices for staff in any location, both quickly and securely.
The Journey

A phased roadmap, built on what was already there.

Teku worked with Gadens to unlock more value from their existing Microsoft 365 investment, developing a phased roadmap for the adoption of new services that would strengthen security, add capability and reduce operational cost.

Phase 01 · Foundation
Identity and access security.

Early phases delivered immediate wins in identity and access security. At the centre of the program was the adoption of Microsoft Intune for device management, and the gradual retirement of the legacy Microsoft Configuration Manager estate.

Phase 02 · Mobility
Mobile device management and BYOD.

The program then moved to Mobile Device Management — containerising corporate data, enabling Bring Your Own Device, and introducing policies to support a genuinely mobile workforce while protecting corporate data.

Phase 03 · Modern SOE
Zero-touch provisioning, fleet-wide.

A refresh of the Standard Operating Environment followed. Paired with Microsoft Autopilot and Azure-native management, the solution enabled zero-touch provisioning of devices from any location and supported a fleet-wide rollout of Windows 11 on modern Lenovo hardware.

The Outcome

What the program delivered.

The program transformed how Gadens procures, prepares and delivers devices to its people. Tap any tile to read the detail.

Unbox to productive
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User experience
Unbox to productive — under 15 minutes from device unboxing to a productive first login, with every app pre-configured and ready to go.
Standardised desktop
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Standard SOE
Standardised desktop — hardened, standardised experience built on Windows 11, Intune, Microsoft Edge and Microsoft 365 apps.
Containerised data
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Flexibility
Containerised data — BYOD enabled with containerised corporate data, giving staff flexibility without compromising on security.
Automated patching
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Operations
Automated patching — fully managed via Windows Autopatch, reducing operational overhead for the IT operations team.
Cloud native
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Architecture
Cloud native — legacy on-premises Configuration Manager retired in favour of cloud-native Intune and Microsoft Autopilot.
File portability
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Mobility
File portability — OneDrive delivers seamless file portability between devices.
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Teku have been a genuine partner throughout this program. They took the time to understand how our people work and delivered a modern device platform that has materially improved the experience for our staff and the security posture of the firm.

Luke Kendall Chief Information Officer · Gadens
Luke Kendall, Chief Information Officer, Gadens

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